Disputes Analyst
Slash is a financial technology company that provides a banking platform and expense management software. It offers features tailored to specific industries, including high-yield accounts, corporate cards with cashback, working capital, and modern capabilities like crypto on/off ramps and developer APIs.
Projects
About Slash
Slash is a financial technology company, not a bank, that provides a comprehensive financial platform for businesses, including unified banking for crypto companies. It offers a single dashboard to manage both crypto and fiat assets. Services include high-yield checking and savings accounts, corporate cards with up to 2% cashback, working capital, and seamless stablecoin (USDC, USDT) on/off-ramps and payments. The company also issues its own stablecoin, USDSL, built on the Base network. Slash provides developer-friendly APIs for automation and simplified multi-entity management, catering to industries like marketing, e-commerce, and Web3. Banking services are provided through partners such as Column N.A. and Piermont Bank, while digital asset services are offered in partnership with third parties like Bridge Building Inc.
Skills
About the Role
You'll help customers navigate card transaction disputes while protecting Slash from fraud and financial risk. You'll investigate claims, determine eligibility under card-network rules, and facilitate the intake, routing, and communication of disputes between customers, Slash, banking partners, and Visa. You'll review fraud and non-fraud card transaction disputes for accuracy, timeliness, and eligibility, and manage eligible disputes from intake through resolution and closure. You'll use AI and automation tools to research cases, organize evidence, draft communications, and improve efficiency, all while maintaining accurate case records and identifying recurring dispute patterns.
Requirements
- High agency and a strong sense of ownership
- Strong attention to detail and analytical skills, with the ability to make thoughtful, risk-based decisions
- Clear written and verbal communication skills
- Comfortable working in a fast-paced, evolving startup environment
- Comfort using AI tools to improve the speed and quality of operational work
- Strong ownership and the ability to collaborate across Customer Operations, Fraud, Compliance, and Product
- Experience with Visa Resolve Online (VROL), Visa dispute rules, or commercial card disputes is a plus
- Experience in card disputes, chargebacks, fraud investigations, payments, or banking operations
Responsibilities
- Review fraud and non-fraud card transaction disputes for accuracy, timeliness, and eligibility
- Investigate transaction activity, customer statements, merchant information, and supporting evidence
- Manage eligible disputes from intake and submission through monitoring, resolution, and closure
- Collect required documentation and communicate clearly with customers and internal teams without guaranteeing dispute outcomes
- Identify account takeover, first-party misuse, authorized-user activity, and other cases requiring escalation
- Maintain accurate case records, financial adjustments, audit trails, and dispute outcomes
- Use AI and automation tools responsibly to research cases, organize evidence, draft communications, and improve operational efficiency
- Identify recurring dispute patterns and help develop processes that support high-volume operations
Benefits
- Comprehensive health + benefits plan
- Unlimited PTO