Customer Trust Specialist
Fireworks AIVisit Fireworks AI website
Fireworks AI operates an AI platform for production inference and training of open-source models.
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San Mateo, United States
Funding history
About Fireworks AI
Fireworks AI provides serverless and dedicated model inference, model deployment, and supervised and reinforcement fine-tuning for developers and enterprises building AI applications.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will run the customer-facing side of the trust program from the London office. You'll handle security questionnaires end to end, operate and improve the trust automation platform, keep the knowledge base current, support customer calls and contract reviews, and help maintain public trust artifacts.
Requirements
- 3 to 5 years in customer-facing security, trust, or GRC roles
- Hands-on experience with security questionnaires (CAIQ, SIG, OneTrust) and frameworks (SOC 2, ISO 27001, GDPR/UK GDPR, NIST)
- Some exposure to contracts (DPAs, MSAs)
- Strong written communication
- Working knowledge of cloud environments (AWS, GCP, Azure) and SaaS architectures
- Interest in trust automation and AI-assisted tooling
- Detail-oriented mindset and good escalation judgment
- Some overlap with US Eastern hours
Responsibilities
- Handle security questionnaires end to end
- Operate the trust automation platform and review output for accuracy
- Keep the knowledge base current with new evidence
- Handle one-off customer requests such as evidence requests and Trust Center access
- Support prospect and customer calls with Sales and Solutions
- Support contract reviews of DPAs and MSAs with Legal and Deal Desk
- Escalate items needing Legal, Security, or Engineering sign-off
- Track program data and knowledge-base gaps
- Maintain the Trust Center, whitepapers, and supporting evidence