Customer Support Specialist Junior
Deblock helps users manage finances by combining a traditional current account with a non-custodial crypto wallet in a single platform.
Funding history
About Deblock
Deblock helps users manage traditional and digital assets by providing an IBAN account integrated with a non-custodial wallet. With it, users can receive salaries, make payments with debit cards, and manage cryptocurrencies with full control over private keys. Deblock bridges traditional banking with self-custody crypto management for European users.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support customers through chat and email by answering questions and resolving account, payment, and product issues. You will follow procedures that protect customers and maintain compliance, escalate complex cases to the appropriate teams, work rotating shifts including occasional weekends, document solutions, and help improve processes and customer experience.
Responsibilities
- Provide friendly and accurate customer support through chat and email
- Troubleshoot product questions account issues payments and general inquiries
- Follow internal procedures for compliance safety and customer protection
- Escalate cases to FinCrime Tech or Product teams when needed
- Work rotating shifts including occasional weekends
- Collaborate with teammates to improve processes and customer experience
- Maintain clear documentation and contribute to the knowledge base
- Represent the voice of the customer internally
