Customer Support Representative
Xsolla is a global video game commerce company providing tools and services to launch, monetize, and scale games. Its offerings include payments, web shops, publishing, distribution, LiveOps, anti-fraud, subscriptions, SDKs, and creator solutions for developers, publishers, payment providers, creators, and other gaming businesses.
Maintainer signals as of 8/23/2026
Projects
About Xsolla (USA), Inc.
Xsolla operates as a global merchant of record and video game commerce platform serving developers, publishers, resellers, payment providers, creators, and retailers. It provides payment processing across more than 200 countries and regions, 1,000+ payment methods, and 130+ currencies, alongside tax management, compliance, fraud prevention, refunds, dispute management, and end-user support. Its product portfolio includes Web Shop, Publishing Suite, Payments, Xsolla Pay, Mobile Buy Button, SDKs, Subscriptions, game distribution, Partner Network, Offerwall, LiveOps, Anti-Fraud, Login, Site Builder, cloud gaming, and related gaming commerce tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Support players and partners in English and Russian through email, live chat, and other channels. Troubleshoot payment and purchase issues, coordinate with game developers and internal teams, monitor system performance, escalate technical problems, and keep support cases updated.
Requirements
- Fluency in spoken and written English and Russian
- Customer service and problem-solving skills
- Willingness to work a 2x2 schedule with night shifts
- Multitasking skills
- Ability to absorb and use large amounts of information
- Ability to explain difficult concepts clearly
- Ability to work calmly in a fast-paced environment
Responsibilities
- Assist players with payment and purchase issues across communication channels
- Provide support in English and Russian
- Collaborate with game developers and internal teams to resolve issues
- Handle multilingual requests and troubleshoot problems
- Monitor system performance and escalate technical issues
- Provide timely updates on support cases
Benefits
- New Mac laptop and necessary equipment
- Google Workspace, Atlassian, Jira, and Slack
- Paid professional training
- Attendance at specialized conferences
- Flexible working arrangements
- Access to the corporate library
- Health and dental insurance
- No dress code
- Office environment
