Customer Support Representative
Xsolla (USA), Inc., operating under the Xsolla brand, is a global video game commerce and payments company serving game developers, publishers, creators, and payment providers.
Maintainer signals as of 9/25/2026
Projects
About Xsolla (USA), Inc.
Xsolla provides merchant-of-record and payment-processing services plus direct-to-consumer commerce, web shops, publishing and distribution tools, cloud gaming, fraud prevention, player engagement, creator monetization, and developer tooling for the video game industry. Its solutions operate across 200+ geographies with 1,000+ payment methods and are actively supported through live products, documentation, customer support, and ongoing hiring.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Support players and partners in English and Russian through email, live chat, and other channels. Troubleshoot payment and purchase issues, coordinate with game developers and internal teams, monitor system performance, escalate technical problems, and keep support cases updated.
Requirements
- Fluency in spoken and written English and Russian
- Customer service and problem-solving skills
- Willingness to work a 2x2 schedule with night shifts
- Multitasking skills
- Ability to absorb and use large amounts of information
- Ability to explain difficult concepts clearly
- Ability to work calmly in a fast-paced environment
Responsibilities
- Assist players with payment and purchase issues across communication channels
- Provide support in English and Russian
- Collaborate with game developers and internal teams to resolve issues
- Handle multilingual requests and troubleshoot problems
- Monitor system performance and escalate technical issues
- Provide timely updates on support cases
Benefits
- New Mac laptop and necessary equipment
- Google Workspace, Atlassian, Jira, and Slack
- Paid professional training
- Attendance at specialized conferences
- Flexible working arrangements
- Access to the corporate library
- Health and dental insurance
- No dress code
- Office environment