Customer Support Agent (with Italian)

Skills

About the Role

You will deliver exceptional customer support across chat, phone, and email, addressing inquiries and resolving issues; communicate product features and updates to clients; build and maintain positive relationships; collect feedback to inform product and service improvements; stay informed about industry trends and regulatory requirements.

Requirements

• Proven experience in customer service, preferably in the fintech or technology industry
• Strong attention to detail and organizational skills with a proven track record of meeting or exceeding targets and KPIs
• Exceptional communication skills, both verbal and written, with the ability to engage and build rapport with customers
• Tech-savvy with the ability to learn new tools and software quickly
• Ability to problem-solve effectively and work in a fast-paced, high-volume environment
• Positive, proactive, and customer-first mindset
• English and Italian proficiency at an advanced level
• Previous experience in a customer relations-oriented role is preferred
• Knowledge of trading or financial markets would be an advantage

Responsibilities

• Provide world-class service to clients via chat, phone, and email
• Present new product features, services and upgrades to clients based on their needs and interests
• Build strong, long-term relationships with customers to increase loyalty and lifetime value
• Share feedback on customer needs, challenges and trends to help improve products and customer service offerings
• Stay up to date with latest industry trends and regulatory requirements

Benefits

• Global Career Evolution: Ready to grow fast and achieve your dreams? At our company, your passion and curiosity are the keys to unlocking exciting opportunities. Dive into a dynamic, international environment where innovative ideas and diverse perspectives drive success. With the support of a global team, your hard work will propel you to new heights.
• Skill Hyper-Growth: If you are eager to stay ahead and challenge the future, NAGA is the right place for you. With top-tier training, certifications, and cross-functional projects, you will gain the skills to lead and innovate. Our culture of continuous learning means you will never stop growing, and you will have endless opportunities to collaborate and share knowledge with others. Together, we turn bold ideas into realities that make a difference.
• Connection & Belonging: Belonging to a supportive, vibrant team makes all the difference. We believe that when people feel connected, they perform at their best. That is why we offer endless opportunities to build genuine relationships through exciting activities and shared experiences. With us, you are not just joining a team – you are becoming part of a diverse, empowering community where everyone lifts each other up and celebrates success together.
• Reward & Recognition: In a world that is always changing, we ensure you feel secure and appreciated. Along with a competitive salary that reflects your expertise, we offer performance bonuses to reward your accomplishments. Your dedication doesn’t go unnoticed here – we celebrate your wins, big and small, and make sure you are always recognized for the value you bring to the team.