Customer Support Agent (Day Shift)

Skills

About the Role

You will deliver exceptional customer support via live chat, email, and social media in English. You will own customer issues end-to-end, provide proactive solutions, monitor and report technical incidents to engineering, manage complaints and escalations, capture customer feedback to improve products, and use Jira to create and assign technical tasks.

Requirements

• Excellent written and spoken English communication
• Customer service background with live chat experience as a plus
• Ability to multitask and work in a fast-paced environment
• Drive to grow and contribute to team culture
• Familiarity with Jira and Zendesk or similar customer service systems
• Previous FinTech startup experience is a bonus
• No prior crypto experience required; willingness to learn crypto concepts

Responsibilities

• Deliver exceptional customer support through live chat email and social media
• Own customer issues and provide proactive solutions
• Monitor and report technical incidents to the engineering team
• Maintain and continually improve service standards
• Manage customer complaints and escalate issues when necessary
• Capture and act on customer feedback to improve products and service
• Utilize Jira to describe and assign tasks to the technical team
• Collaborate effectively with team members

Benefits

• 22 days annual leave plus 6 company days and bank holidays
• Comprehensive health insurance plans
• Extensive benefits program
• Flexible work schedule and remote work options
• Modern offices and co-working spaces across six countries
• Working equipment provided