Customer Solutions Engineer
Blockchain intelligence company providing tools to detect, investigate, and manage crypto-related fraud, financial crime, and compliance for institutions and government agencies.
Maintainer signals as of 8/23/2026
Funding history
Investors
About TRM Labs
TRM Labs provides blockchain intelligence for investigations and compliance, offering products such as forensics, wallet screening, entity screening, transaction monitoring, and APIs. It serves financial institutions, crypto businesses, and public sector agencies to trace funds, assess risk, and build cases across digital assets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide customers from discovery through deployment by designing business processes and technical architectures. You will customize the platform integrate APIs conduct testing and training create integration documentation troubleshoot issues and provide technical guidance throughout implementation.
Requirements
- Professional experience in pre-sales or post-sales roles such as Solutions Architect Sales Engineer Solutions Engineer or Customer Success Engineer
- US Citizenship required with no dual citizenship
- Excellent customer-facing communication skills
- Experience customizing API-based SaaS products with engineering and product teams
- Experience with implementation testing and launch
- Ability to script in Python JavaScript TypeScript or another language
- Strong problem-solving and prioritization skills
- High initiative and proactive process improvement
- Previous AI development experience is highly preferred
Responsibilities
- Deliver end-to-end customer solutions
- Document technical requirements during discovery
- Design business processes and technical architectures
- Customize the platform and integrate APIs
- Conduct testing and customer training
- Create API documentation reference architectures and implementation guides
- Support technical stakeholders and troubleshoot integration issues
- Advocate for product enhancements based on customer needs
