Customer Service Specialist 24/7 (Polish native)
PayU is a global fintech and payment technology company operating in more than 40 markets. It provides online payment processing, payment gateways, payment methods, fraud prevention, payment optimization, credit, and cross-border payment solutions for e-commerce businesses, marketplaces, SMBs, and enterprises.
About PayU
PayU operates a global payment platform that enables merchants to accept card payments, bank transfers, BLIK, digital wallets, QR payments, deferred payments, installments, and other local payment methods through a single API. Its services include payment processing, payment orchestration, smart routing, tokenization, PCI DSS-compliant security, anti-fraud systems, analytics, transaction reporting, and cross-border payment capabilities. PayU serves small, medium-sized, and large e-commerce businesses, marketplaces, and enterprises across Central Europe, Latin America, Africa, and the Middle East, and also offers credit and buy-now-pay-later products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide comprehensive customer service to PayU customers via phone, email and live chat in a 24/7 and weekends system. You will respond to inquiries, resolve problems and register complaints. You will manage customer databases in the operating system and verify and identify contacting customers while substantively recognizing the reported problem. You will record and forward requests to other operational departments and communicate with other company teams to effectively and comprehensively resolve issues raised by customers.
Requirements
- Minimum secondary education
- English language at minimum B2 level
- Very good knowledge of the Polish language both in speech and writing
- Ability to formulate thoughts clearly in written form
- Good working knowledge of the Office package (Word, Excel, PowerPoint)
- Minimum six months of experience in Customer Support
- Communicativeness
- Ability to work as part of a team
- High personal culture
- Ability to build a positive company image
Responsibilities
- Support PayU customers via phone, email and live chat in a 24/7 and weekends system
- Manage customer databases in the operating system
- Verify and identify contacting customers and substantively recognize reported problems
- Record and forward requests to other operational departments
- Communicate with other company teams to effectively and comprehensively resolve customer issues
Benefits
- Benefits package customizable in the MyBenefit system
- Series of training
- Hybrid work model
- Quarterly bonus
