Customer Service Representative with English
Skills
About the Role
You will provide world-class service to clients via chat, phone, and email. You will present product features, services and upgrades to clients based on their needs and interests. You will build strong, long-term relationships with customers to increase loyalty and lifetime value. You will share feedback on customer needs, challenges and trends to help improve products and customer service offerings. You will stay up to date with industry trends and regulatory requirements and work effectively in a fast-paced, high-volume environment.
Requirements
- Proven experience in customer service, preferably in the fintech or technology industry
- Strong attention to detail and organizational skills with a proven track record of meeting or exceeding targets and KPIs
- Exceptional verbal and written communication skills with the ability to engage and build rapport with customers
- Tech-savvy with the ability to learn new tools and software quickly
- Ability to problem-solve effectively and work in a fast-paced, high-volume environment
- Positive, proactive, and customer-first mindset
- Being a trading or financial markets enthusiast is an advantage
- Previous experience in a customer relations-oriented role is preferred
- Advanced level of English
Responsibilities
- Provide world-class service via chat, phone, and email
- Present product features, services, and upgrades to clients based on needs and interests
- Build strong long-term relationships with customers to increase loyalty and lifetime value
- Share feedback on customer needs, challenges, and trends to improve products and customer service offerings
- Stay up to date with industry trends and regulatory requirements
Benefits
- Performance bonuses