Customer Experience Specialist - Retention Specialist (French Bilingual)
Basis Set Ventures is an AI-native venture fund founded in 2017. It invests in early-stage companies building artificial intelligence, infrastructure, automation, robotics, healthcare, and other technology products, while providing hands-on support to founders.
About Basis Set Ventures
Basis Set Ventures is an early-stage venture fund focused on scaling human potential with artificial intelligence. The firm describes itself as AI-native and supports founders from the earliest stages through investment, research, operational support, recruiting, sales assistance, and technical expertise. Its portfolio includes companies working across AI infrastructure, intelligent collaboration, automated workflows, autonomy, robotics, healthcare, supply chains, creative tools, and enterprise software. The firm serves technology startups and their founders, positioning itself as a first capital partner and long-term operating resource.
Skills
About the Role
As a Customer Experience Specialist - Retention Specialist, you will be the human heartbeat behind Quince. You will connect with customers across chat, email, phone, and social channels, delivering thoughtful service, timeless quality, and trust in every interaction. You will own each customer interaction from start to finish, ensuring clarity, care, and confidence, and you will resolve issues with empathy, turning challenges into positive experiences. You will navigate internal tools efficiently while keeping the human touch, and you will share insights and recurring patterns to help improve the overall experience. You will become a product expert so you can guide customers authentically and build lasting loyalty.
Requirements
- High School diploma or GED
- Bilingual in French and English
- Minimum 2 years of customer service experience
- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
- Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
Responsibilities
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence
- Resolve issues with empathy, turning challenges into positive experiences
- Navigate tools efficiently while keeping the human touch
- Share insights and recurring patterns to help improve the experience
- Become a product expert to guide customers authentically
Benefits
- 3-week paid training and onboarding
- Set schedule with guaranteed hours
- Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more
- Referral bonuses of up to $1,000