Partner Support Specialist (part-time)
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You will have the amazing opportunity to interact with one of Via's main customers: driver-partners! You'll serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts. You'll become an expert on the Via software and book rides for passengers, serving as the first point of contact and helping hand for riders. You'll thrive in a fast-paced environment tackling an array of customer issues, deliver above-and-beyond customer service, and find new and interesting ways to make customers smile. You'll notice trends and pain points, brainstorm solutions, and coordinate with management to channel customer feedback to other areas of the business such as technology, marketing, design, and product teams. Please note this is a part-time opportunity at about 20 hours per week.
Requirements
- Clear communicator with excellent reading comprehension and writing skills
- Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
- Strong listening skills and a great conversationalist
- A well-rounded team player who takes ownership of and pride in their work
- A strong work ethic and an entrepreneurial spirit
- Dynamic; willing to wear multiple hats and work on projects of all types
- Takes initiative to solve problems and get the job done
- Empathy and the ability to put themselves in the customer's shoes
- Ability to work Tuesdays and Fridays 5p - 10p; and Saturdays
Responsibilities
- Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts
- Become an expert on Via software and book rides for passengers, serving as the first point of contact and helping hand for riders
- Thrive in a fast-paced environment tackling an array of customer issues
- Deliver above-and-beyond customer service to driver-partners, finding new and interesting ways to make customers smile
- Notice trends and pain points, then brainstorm ways to improve each customer's experience
- Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams