Customer Experience Representative Active Trader
Robinhood helps users invest in stocks, ETFs, options, and cryptocurrencies through commission-free trading with no minimum account requirements.
Maintainer signals as of 9/2/2026
Funding history
Investors
Projects
About Robinhood
Robinhood helps retail investors access financial markets through commission-free trading of stocks, ETFs, options, and cryptocurrencies. With it, users can invest with no account minimums, earn rewards through retirement accounts with matching contributions, and access advanced trading tools. Robinhood democratizes investing by making financial markets accessible to everyone, not just wealthy investors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve complex customer issues involving options, margin trading, and event contracts. You will analyze customer trends, collaborate with internal partners, maintain knowledge resources, and help customers build their trading knowledge while meeting regulatory requirements.
Requirements
- 1+ years of customer experience in financial services
- Interest in working with active traders or on a trade desk
- Willingness to learn options and margin trading
- Active Series 7 and Series 63 licenses
- Obtain Series 3 licensure within the first 120 days
- Ability to collaborate with Product, Compliance, and Engineering teams
- Experience handling and de-escalating escalated customers
- Familiarity with support platforms and CRM tools such as Salesforce
- Knowledge of financial markets, trading platforms, and fintech
Responsibilities
- Support initiatives that improve customer experience metrics
- Identify and analyze customer issues and provide effective solutions
- Develop expertise in options and margin trading
- Use customer insights and data analytics to identify trends and propose solutions
- Contribute to internal knowledge bases, training content, and onboarding processes
- Resolve escalated customer issues while maintaining regulatory compliance
- Participate in continuous learning and process improvements
- Provide customer support for event contracts after obtaining Series 3 licensure
Benefits
- Bonus programs
- Equity ownership
- 401(k) matching
- 100% paid health insurance for employees
- 90% health insurance coverage for dependents
- Lifestyle wallet
- Employer-paid life and disability insurance
- Fertility benefits
- Mental health benefits
- Company holidays
- Paid time off
- Sick time
- Parental leave
- Catered meals
- Office events