Customer Engineer
Tavus is an AI research lab and operating company focused on Human Computing, offering real-time human-like AI PALs, multimodal models, developer APIs, and a no-code PAL Maker.
About Tavus
Tavus builds foundational AI models for perception, conversational understanding, voice, and human rendering. Its current offerings include the Conversational Video Interface developer API, PAL Maker for no-code AI-human creation and deployment, and managed enterprise PAL solutions for use cases such as recruiting, healthcare, sales, education, and onboarding.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will work directly with customers to debug integrations, build proofs of concept, and design solutions. You will create SDKs, prototypes, sample applications, and tools that improve the developer experience. You will identify recurring customer needs, translate them into product improvements, and support early feature adoption through testing and feedback.
Requirements
- Demonstrate strong software engineering fundamentals.
- Understand problems across the stack, including machine learning, infrastructure, and networking.
- Work closely with end users to understand their problems.
- Identify patterns in customer requests and use them to inform product direction.
- Take action and persist until problems are solved.
Responsibilities
- Work directly with customers to debug integrations, build proofs of concept, and design solutions.
- Build prototypes, SDKs, sample applications, and tools that improve developer experience.
- Collect customer feedback, identify patterns, and translate them into product and engineering improvements.
- Support early feature adoption by testing pre-release features with customers, gathering feedback, and suggesting iterations.
- Help define a world-class customer experience.
Benefits
- Flexible work schedule
- Unlimited PTO
- Healthcare
- Gear stipends