Customer Data Analyst
Bithumb helps users trade cryptocurrencies with Korean won through a centralized spot exchange with staking and lending services.
Funding history
Investors
About Bithumb
Bithumb is a cryptocurrency exchange platform serving South Korean and international traders with spot trading across multiple digital assets paired primarily with Korean Won. The platform provides trading tools including automated bots and API access, alongside payment services through Bithumb Cash that enable cryptocurrency transactions at retail merchants and e-commerce platforms. Users can generate passive income through staking programs and a coin rental service. Originally launched as Xcoin in 2014 and rebranded to Bithumb in 2015, the exchange operates as a licensed Virtual Asset Service Provider under South Korean financial regulators.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will validate event and service performance using customer behavior data, identify improvements, define customer segments, provide effective marketing insights for each segment, and use AI tools such as ChatGPT and Claude to automate data extraction, analysis scripts, and reporting.
Requirements
- At least 7 years of practical customer data analysis experience
- Proficiency extracting and refining information from large datasets using SQL
- Experience designing A/B tests and logically analyzing their results
- Familiarity with using AI tools such as ChatGPT and Claude for code writing and analysis
- Experience in virtual assets, fintech, e-commerce, or high-traffic IT platforms is preferred
- Ability to perform exploratory data analysis and data processing with Python is preferred
- Experience connecting generative AI APIs to automate internal data analysis and reporting is preferred
- Interest in virtual asset markets and trading structures and actual investment experience are preferred
Responsibilities
- Validate event and service performance using customer behavior data
- Identify areas for improvement
- Define customer segments
- Provide effective marketing action insights for each segment
- Use AI tools to extract data and write analysis scripts
- Automate reporting workflows
Benefits
- Flexible working hours
- Welfare points
- Commuting transportation support
- Breakfast provided
- Meal allowance
- Dinner meal support
- Holiday meal support
- Unlimited snacks and drinks
- Housing support
- Childcare support
- Holiday and Parents' Day gifts
- Health screenings for employees and family members
- Group accident insurance
- Employee club support
- Resort and condominium accommodation support