Customer Advisor Leave and Relief
National Australia Bank is an Australian banking and financial services company serving personal, business, corporate and private wealth clients. It provides bank accounts, loans, credit cards, payments, investments, insurance, online banking and financial advice.
Projects
About National Australia Bank Limited
National Australia Bank provides personal banking products including transaction and savings accounts, home and personal loans, credit cards, insurance, online banking, international transfers and investment services. Its business and corporate offerings include business accounts, lending, merchant payments, foreign exchange, financial markets, transaction banking and specialist finance. NAB also provides private banking, investment and wealth advice solutions for high-net-worth individuals, families, businesses and corporates.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You support customers as the first point of contact at the Leopold and surrounding branches. You identify suitable banking products and services, assist with account opening, unsecured lending, and banking transactions, and demonstrate self-service and digital banking options while covering planned and unplanned leave across multiple branches.
Requirements
- Passion for delivering quality customer experiences
- Teamwork
- Attention to detail
- Customer-centric thinking
- Appreciation for inclusion and customer diversity
- Driver licence
- Access to transport
Responsibilities
- Support customers as the first point of contact across multiple branches
- Identify suitable products and services for customers
- Assist with account opening, unsecured lending, and banking transactions
- Demonstrate self-service and digital banking options
- Cover planned and unplanned leave across branches
- Ensure transactions are efficient and accurate
Benefits
- Banking and financial services discounts with competitive rates and reduced fees on home loans, credit cards, and insurances
- Discounted offers on travel, fitness, events, and technology
- Parental leave
- Religious leave
- Special leave
- Sporting activities leave
- Volunteer leave
- Mileage reimbursement
