Conversational Design Demo Engineer
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design and deliver AI demos, proofs of concept, and conversation assessments. You will create synthetic conversations, analyze data, develop dashboards and QA frameworks, build AI agent experiences, maintain demo environments, and support customer enablement.
Requirements
- Contact center operations, performance metrics, and workflows knowledge
- Knowledge of conversational AI, AI agents, automation, agent augmentation, and omnichannel engagement
- Experience collaborating with Solution Engineers, Sales, and Product teams in pre-sales, demo, or proof-of-concept environments
- 3+ years of conversational design experience
- Experience building bots, virtual agents, AI-driven workflows, or conversation analytics solutions
Responsibilities
- Design and deliver AI-driven demos, proofs of concept, and conversation assessments
- Generate synthetic conversations and AI model behaviors for pre-sales use cases
- Conduct conversation assessments and data analyses to identify opportunities and build business cases
- Enhance demo environments through QA frameworks, reporting, behavioral configurations, intent mining, metadata, and dashboards
- Design dashboards and metadata layers for authentic industry-specific demos
- Develop generative AI frameworks for complaint detection, customer-experience measurement, and repeat-call analysis
- Lead QA automation framework design using generative AI and keyword features
- Build cross-vertical expertise and adapt designs to industry workflows and KPIs
- Design, maintain, optimize, and govern scalable demo sandbox accounts
- Design and deploy AI agent experiences across voice and chat channels
- Develop reusable go-to-market templates and demo narratives
- Support customer enablement for designing, building, testing, and QAing AI models
