Content Analyst
Skills
About the Role
You will work with the Content team to expand AlphaSense's content offering and support the needs of clients. You'll collaborate with product managers, software engineers, and content vendors on identifying and onboarding new content, configuring automatic content ingestion processes, and monitoring content quality. You'll research new sources of content on the web, verify and upload company presentations and other content, configure and maintain web scraping jobs, troubleshoot content issues, and act as a subject matter expert providing 3rd level support for content-related inquiries. You'll coordinate with content providers and internal teams to resolve issues, track processing state, generate usage reports, and document content onboarding processes.
Requirements
- Outstanding oral and written communication skills
- 0-4 years of data entry and/or data maintenance experience
- High aptitude and willingness to learn
- Knowledge of MS Office, Google Suite and basic technical knowledge
- Superior Excel skills
- Ability to distill and explain complex issues in simple terms
- Effective time management and task prioritization when under pressure
- Ability and interest to work independently
- Must be able to work a late shift to support the U.S. revenue team
- Bachelor's Degree
- Experience with financial information / data and analyst workflows
Responsibilities
- Discover new sources of content available on the web to augment the content offering
- Evaluate web sources to be onboarded
- Strategize and assist in creating frameworks of operation to achieve project goals
- Review content processing alerts
- Verify and upload company presentations and other content from company, regulatory, and other websites
- Configure new web scraping jobs via an admin interface
- Maintain existing scraping jobs, adjusting configuration as needed
- Define requirements for quality reports and execute quality reports
- Develop innovative and effective ways of troubleshooting content issues
- Provide 3rd level support addressing content-related inquiries
- Escalate issues to internal teams and content providers when necessary
- Raise tickets and track issues
- Coordinate with engineering teams, product managers, and content providers regularly
- Follow up with content providers and internal teams to resolve issues in a timely manner
- Keep stakeholders and requestors up to date on their reported issues
- Track processing state and generate content usage reports
- Maintain logs of content requests
- Create, update, and document content onboarding processes
- Review documents for property categorization and tagging across the processing pipeline