Complaints & Consumer Duty Lead
SiriusPoint is a Bermuda-headquartered specialty underwriter providing insurance and reinsurance solutions to clients and brokers globally. It serves clients through primary insurance, reinsurance, and programs & MGA partnerships across Property & Casualty and Accident & Health lines.
About SiriusPoint
SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world, offering security and resilience in an uncertain market. The company underwrites primary insurance across a growing number of sectors, acts as a global reinsurer from its North America, Bermuda and European hubs (including Lloyd's Syndicate 1945), and is a leading carrier for program administrators and managing general agents partnering with casualty and specialty lines programs worldwide. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, SiriusPoint is listed on the New York Stock Exchange (SPNT) and holds licenses to write Property & Casualty and Accident & Health insurance and reinsurance globally. With over $3.0 billion total capital, its operating companies carry financial strength ratings of A from AM Best, Fitch and S&P, and A3 from Moody's, and its offering is strengthened by strategic partnerships with Managing General Agents and program managers.
Skills
About the Role
You will take on a high-impact role responsible for shaping complaint management frameworks and ensuring compliance with UK Consumer Duty regulations across the business and Delegated Partners. You will lead complaints oversight, build strong relationships with Delegated Partners, deliver training on complaints management and Consumer Duty obligations, conduct audits to ensure compliance with FCA standards, perform Fair Value Assessments, and analyze Consumer Duty data to present insights to governance committees.
Requirements
- 5+ years in Conduct Risk / Compliance within insurance
- Strong knowledge of FCA regulations, Consumer Duty, and DISP
- Experience leading complaints functions in regulated environments
- Background in Delegated Authority / MGA or Lloyd's market preferred
- Strong stakeholder management and influencing skills
- Analytical mindset with ability to drive insight from data
Responsibilities
- Lead complaints oversight, including data consolidation, reporting, and root cause analysis
- Build strong relationships with Delegated Partners and oversee complaint handling frameworks
- Deliver training and guidance on complaints management and Consumer Duty obligations
- Conduct audits and reviews to ensure compliance with FCA standards
- Perform Fair Value Assessments and evaluate customer outcomes
- Analyze Consumer Duty data and present insights to governance committees
- Support global compliance initiatives and projects