Community Relations Associate
Alumni Ventures (AV) is a venture capital firm giving accredited individual investors access to top-tier venture deals. It partners with and co-invests alongside leading lead VC firms, applying its own due diligence, and builds diversified venture portfolios for its investors. Its clients are primarily accredited individual investors seeking portfolio returns and diversification through venture capital exposure.
About Alumni Ventures
Alumni Ventures is America's largest venture firm for individuals, giving accredited investors access to competitive venture deals typically reserved for institutional and elite investors. The firm partners with and co-invests alongside leading VC firms such as Andreessen Horowitz, Sequoia, Bessemer Venture Partners, Y Combinator, Founders Fund, Kleiner Perkins, and Khosla Ventures, applying rigorous due diligence across pre-seed to later-stage deals in diverse sectors and geographies. AV offers multiple ways to invest, including annual diversified funds, a syndicate for real-time deal-by-deal investing, investing clubs, a Next Gen Family Office Club, concierge services, and a Diamond Club loyalty program. The firm serves accredited individual investors, family offices, and investing syndicate members, with over 850,000 community members, 25,000+ investors, $1.6B+ capital raised, 1,800+ current and historical portfolio companies, and more than 40 full-time venture investors across 7 offices in the US, UK, and Japan. It has been recognized on TIME's 'America's Top Venture Firms' and CB Insights' 'Top US VC Firms' lists.
Skills
About the Role
You'll play a vital role in supporting the investor community while gaining hands-on exposure to venture capital, startup investing, investor relations, and fund operations. You'll work closely with prospective and existing investors, Managing Partners, Community Managers, and cross-functional teams to support fundraising initiatives, investor engagement activities, and operational processes. You'll help individuals navigate their journey from initial interest through investment and ongoing engagement, while developing expertise in client service, investor relations, venture capital, and business operations. Through hands-on training, mentorship, and direct exposure to senior leadership, you'll build valuable skills in communication, relationship management, project management, operations, and venture investing.
Requirements
- 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment
- Effective written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and follow through consistently
- Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders
- Ability to learn and effectively use new systems, tools, and business processes
- Interest in learning about investing, venture capital, financial markets, startups, or related business topics
- Experience using HubSpot, Salesforce, or similar CRM platforms
- Experience supporting clients, customers, members, investors, advisors, or other external stakeholders
- Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries
- Experience coordinating projects, events, webinars, or operational workflows
Responsibilities
- Serve as a day-to-day point of contact for prospective and existing investors
- Respond to investor questions through email, phone, webinars, events, and other communication channels
- Provide timely, accurate, and thoughtful support using approved resources and internal playbooks
- Help individuals navigate offerings, processes, and community experience
- Build strong relationships with investors, community members, and internal stakeholders
- Deliver a high-touch, service-oriented customer experience across the investor journey
- Anticipate needs, identify issues, and help resolve questions with professionalism and empathy
- Support investor onboarding and ongoing engagement efforts
- Collaborate closely with Managing Partners, Community Managers, and senior leaders
- Support fundraising initiatives, fund operations, club programs, and syndication activities
- Assist with virtual events, investor meetings, webinar preparation, and follow-up activities
- Help ensure smooth execution of key investor engagement and operational processes
- Track engagement activity, investor interactions, and key business metrics
- Help maintain clean and accurate data in HubSpot and other internal systems
- Support reporting for Community Managers, Partners, and leadership
- Identify opportunities to improve workflows, communication, and the overall investor experience
- Participate in special projects and cross-functional initiatives
- Support research, process improvements, pilot programs, and team priorities
Benefits
- Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
- Dental and vision plans with multiple coverage tiers
- Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
- 401(k) with company match and immediate vesting
- Company-paid life and disability insurance, plus optional supplemental coverage
- Additional support programs including EAP, health advocacy, and wellness resources
- Flexible, unlimited PTO and generous paid parental leave
- 11 company holidays