CD Agent Operations Lead
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the operational health and performance of the agent network. You will improve agent activity, liquidity, quality, compliance, coverage, and customer experience; lead field teams; use data to resolve operational issues; and report on performance, risks, and resource needs.
Requirements
- 5+ years of experience managing an agent network in the Democratic Republic of Congo mobile money, finance, fintech, telecoms, or technology sectors
- Secondary degree in Sales and Marketing, IT, Business Management, or a comparable field
- At least 2 years of experience building, leading, and managing field-based teams
- Stakeholder management through strategic reporting
- Fluent English and French
- Willingness to travel up to 70% within the Democratic Republic of Congo
- Strong communication and stakeholder management skills
- Work authorization in DRC
Responsibilities
- Own agent network KPIs and improve agent activity, productivity, availability, quality, and performance
- Ensure agent cash and e-float liquidity and resolve liquidity gaps
- Expand the agent network based on demand, coverage, and business needs
- Improve the agent and end-user experience
- Maintain agent operating standards and KYC/AML compliance
- Identify and resolve agent-related fraud and operational risks
- Own operational dashboards and use data to drive decisions
- Partner with cross-functional teams to solve operational problems
- Lead, coach, and develop regional leads and field teams
- Forecast agent, liquidity, capacity, and resource needs
- Provide weekly and monthly performance reporting
Benefits
- Health insurance premium coverage for employees and dependents
- Parental leave
- Subsidized childcare
- Fitness benefit
- Airtime reimbursement
- Free meals
