Cash Collection Specialist with French
Skills
About the Role
You will manage the day-to-day cash collection process while delivering excellent customer service. You will perform cash allocation activities accurately and efficiently, and resolve client queries. You will monitor KPIs and collaborate with Partners, ensuring compliance with company policies and maintaining high quality standards. You will work closely with local Finance teams and various stakeholders, monitoring assigned accounts and escalating complex issues when necessary.
Requirements
- Minimum 2 years of experience in cash collection
- Advanced English and French proficiency
- Intermediate Excel skills (data extraction and analysis)
- Strong teamwork and collaboration skills
- Excellent organizational and time management abilities
- Strong problem-solving skills
- Advanced customer service and interpersonal skills
Responsibilities
- Manage the day-to-day cash collection process while delivering excellent customer service
- Perform cash allocation activities accurately and efficiently
- Resolve client queries, monitor KPIs, and collaborate with Partners
- Ensure compliance with company policies, maintaining high quality standards and service excellence
- Work closely with local Finance teams and various stakeholders
- Monitor assigned accounts and escalate complex issues when necessary
Benefits
- Private medical healthcare provided by Medicover
- MultiSport card
- Benefit Cafeteria system
- Option to join a private insurance plan
- An additional day off for your birthday
- Tailored learning & development opportunities
- Hybrid work model with a modern office in Warsaw city center