Business Operations Specialist
MPCH is a dual-use cryptographic infrastructure company providing governed signing, key management, disaster recovery, validator infrastructure, secure facilities, managed security operations, and AI governance. It serves regulated financial institutions, digital-asset platforms, custodians, government agencies, and defense clients.
Funding
Projects
About MPCH
Founded in 2021, MPCH designs, builds, and operates cryptographic infrastructure spanning hardware-backed key management, air-gapped disaster recovery, validator operations, secure vault facilities, and managed SOC and network services. Its Stronghold products provide policy-governed signing and recovery for regulated blockchain and authority-key systems, while ATLAS and APEX provide cryptographically enforced governance for autonomous AI and tokenized-finance workflows. MPCH also operates Ti22, its US defense subsidiary, serving defense and intelligence environments.
Skills
About the Role
You will support mission-critical product operations by traveling to operational sites, onboarding customers, and maintaining secure logistics and inventory. You will analyze and improve operational workflows, develop and maintain SOPs, track KPIs, assess and mitigate risks, and ensure regulatory compliance in high-security environments. You will collaborate with cross-functional teams and use standard office and project management tools to document processes and drive consistent, secure operations.
Requirements
- Bachelor's degree or equivalent military experience
- Leadership experience in logistics, operations, or project management
- 5+ years professional experience in operational readiness, logistics, or process improvement (or equivalent military experience)
- Experience in roles such as Operations Officer, Logistics Coordinator, Supply Chain Manager, or Program Manager
- Familiarity with mission-critical operations, inventory management, or cybersecurity in secure environments
- Strong organizational and time management skills
- Excellent written and verbal communication and presentation skills
- Proficiency with Microsoft Excel and PowerPoint
- Proficiency with Google Workspace
- Experience with project management software such as Jira and Confluence
- Preferred familiarity with defense compliance standards such as NIST and DFARS
- Interest in cybersecurity or cryptographic systems
Responsibilities
- Travel to and support operational sites
- Facilitate customer integration and onboarding
- Manage logistics and inventory processes
- Support physical security, cybersecurity, and network security measures
- Analyze operational workflows and identify improvements
- Develop, update, and maintain standard operating procedures
- Track and analyze KPIs to inform decisions
- Assess operational risks and implement mitigation strategies
- Ensure compliance with defense industry regulations and standards
- Collaborate with cross-functional teams to align operational processes