Atlassian Administrator

Skills

About the Role

You'll own the enterprise tooling backbone of the PMO, working across every business function it supports. You'll administer the Atlassian suite (Jira, Confluence, Jira Service Management, Jira Product Discovery, Statuspage, Atlassian Goals) so that program teams in any domain can plan, execute, and report on work consistently and at scale. This role reports to the Director of Program Delivery in the PMO and is based remotely out of Mumbai, India.

Requirements

• Bachelor's degree in Computer Science, IT, Business, or equivalent practical experience
• 3 to 5 years of proven experience as an Atlassian Administrator in an enterprise environment
• At least one Atlassian certification preferred: Certified Jira Administrator, Confluence Administrator, or Jira Service Management Administrator
• Expertise in Jira Query Language (JQL), advanced reporting, and designing schemes for large user bases
• Strong understanding of Agile, Scrum, Kanban, and Waterfall frameworks and how Atlassian tools support them at scale
• Familiarity with scripting languages (e.g. Groovy, Python) for custom automations is a strong plus
• Skilled at defining and managing the processes and timelines necessary to get work accomplished
• Ability to make sound decisions among alternatives to address business problems and opportunities
• Clear written and verbal communication with active listening
• Accountability to meet commitments

Responsibilities

• Own enterprise-scale Atlassian administration, including implementation and management of add-ons, integrations, and platform upgrades
• Ensure high standards of system availability, security, performance, and operational reliability
• Design and optimize complex workflows, custom fields, and automation rules across all functions the PMO supports
• Align configuration with PMO governance standards and program methodology
• Partner with IT to manage and evaluate Atlassian add-ons and integrations with other enterprise systems
• Collaborate with PMO leadership to enforce governance standards and audit/document existing processes
• Maintain documentation of system configurations and ensure data integrity and effective platform utilization
• Escalate potential risks or concerns when needed
• Implement tools, including AI-powered solutions, against operational needs and drive enterprise rollout
• Develop user documentation and training that enables self-service across all business functions
• Identify, recommend and implement AI-powered workflows that enhance PMO impact at scale
• Train Program Managers on adoption and contribute reusable automations back to the PMO playbook
• Manage the support queue and provide technical troubleshooting for a diverse user base
• Adhere to established Service Level Agreements (SLAs)
• Distil complex technical solutions into clear language for stakeholders at all levels of the organization
• Perform other related duties as assigned