Associate Forward Deployed Product Manager
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support the creation, deployment, and optimization of AI agents for customers. You will define customer roadmaps, use quantitative and qualitative insights, refine prompts and context, run evaluations and A/B tests, and improve deployment playbooks.
Requirements
- 2+ years of relevant experience in product management, consulting, implementation, customer engineering, sales engineering, revenue analysis, sales analysis, investment banking, or founding a company
- Product thinking
- Prompt engineering
- Quantitative analysis
- Qualitative analysis
- Project leadership
- Ability to work in ambiguity
- Willingness to travel
Responsibilities
- Drive AI agent deployments from pre-sales through post-launch optimization
- Define AI roadmaps using quantitative analysis, qualitative insights, and conversation discovery tools
- Iterate prompt and context engineering for customer use cases and business outcomes
- Design and run AI agent evaluations and A/B tests with Forward-Deployed Engineers
- Improve agent-development and customer-deployment playbooks
Benefits
- Medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program for onsite employees
- Commuter benefits for onsite employees