Associate Digital Transformation Chatbot Specialist Group Ops Capability Centre GOCC Group Operations
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design, develop, and deploy Generative AI chatbot and voicebot solutions, guided conversations, and foundational capabilities. You will collaborate with development teams on enhancements, monitor application performance, maintain solution documentation and user guides, and work with business and marketing stakeholders to deliver adoption initiatives and creative assets.
Requirements
- Track record of end-to-end delivery of artificial intelligence projects
- Change management
- Understanding of artificial intelligence and machine learning concepts
- Familiarity with large language models and their applications
- Analysis
- Problem-solving
- Communication skills
- Presentation skills
Responsibilities
- Drive the regional rollout of Digibot 2.0
- Build guided conversations and foundational items
- Support programme-level projects
- Support adoption initiatives and marketing campaigns for GenAI solutions
- Design, develop, and deploy GenAI chatbot and voicebot solutions
- Collaborate with development teams to implement GenAI and guided-conversation enhancements
- Gather data to monitor and evaluate GenAI application and guided-conversation performance
- Maintain documentation and user guides for GenAI solutions and guided conversations
- Collaborate with business stakeholders and marketing teams on activation roadmaps and creative assets
