Associate Creative Director, Customer Stories

Skills

About the Role

You will set the creative standard for customer films and ensure each project has narrative tension, compelling on-screen characters, and a meaningful role for Ramp. You will develop the film series; lead Tier 1 brand films from brief through final cut; write treatments and creative briefs; direct filmmakers and animators; govern production tiers; build production resources; and partner on customer, product-launch, and co-built product stories.

Requirements

• 7+ years of film and creative-direction experience with a film-focused portfolio
• Strong writing skills for treatments, narrative arcs, and creative briefs
• Strong story-casting skills
• Knowledge of the structural differences between brand films and sales-floor films
• Experience building creative frameworks, production playbooks, and brief templates
• Experience leading a team and producing a recognizable body of work
• Hands-on experience with AI production and post-production tools, including Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, and Midjourney
• Background in filmmaking-focused agencies or in-house creative leadership
• Ability to travel frequently for on-location shoots
• Based in New York City or San Francisco, or willing to relocate

Responsibilities

• Set and enforce the creative standard for customer films
• Apply a story bar before projects enter production
• Develop and evolve the film series
• Direct Tier 1 brand films from brief through final cut
• Lead the Customer Creative team and build a bench of editors, filmmakers, and writers
• Govern the production tier system and establish the internal production kit
• Partner with Customer Marketing and Product Marketing on films and product stories
• Own treatments and narrative structure across the program

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• Medical, dental, and vision insurance coverage
• One Medical annual membership
• 401(k) employer match
• Fertility HRA
• Paid parental leave
• Pet insurance
• In-office lunch, snacks, and drinks
• Relocation support to New York City or San Francisco