Associate AI Engineer
Figure uses blockchain technology to provide lending, trading, and investment solutions for consumer credit and digital assets.
Maintainer signals as of 9/25/2026
Funding history
Investors
About Figure
Figure operates a vertically integrated blockchain-based capital markets platform for consumer assets and digital assets. The platform enables home equity lending, crypto-backed loans, tokenized asset trading, and yield-generating products through the Provenance Blockchain. Figure serves consumers, institutional partners, and investors across the United States.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will operate and improve AI-powered chat, voice, and customer-support services. You will build agent workflows, API integrations, guardrails, retrieval rules, tests, simulations, analytics, and data pipelines. You will develop Python services and APIs, contribute to internal tools, support secure handling of sensitive data, and help release observable, governed production AI systems.
Requirements
- Strong programming fundamentals and practical Python experience
- Working knowledge of SQL and structured data analysis
- Ability to break ambiguous problems into testable components
- Comfort reading unfamiliar code and tracing system behavior
- Strong written communication and attention to detail
- Interest in AI behavior, analytics, backend systems, and product workflows
- Ability to validate assumptions and measure outcomes
- Ability to collaborate with engineers and nontechnical domain experts
- Eligibility to work in the United States
Responsibilities
- Improve AI-powered chat and voice services for customer-service and lending workflows
- Build and maintain agent workflows, API-integrated tools, guardrails, retrieval rules, and escalation paths
- Review workflows for logic errors, unsafe behavior, routing conflicts, and unnecessary model context
- Establish development, staging, testing, review, and production-release practices
- Build automated tests and simulations for conversational workflows
- Define and measure conversational-system performance and customer-impact metrics
- Develop monitoring and quality-assurance systems for production conversations
- Analyze failures and prioritize improvements
- Build Python services, APIs, data pipelines, evaluations, and internal tools
- Support secure handling of customer data, credentials, PII, and regulated workflows
- Maintain auditability for workflow changes and production behavior
Benefits
- Medical, dental, and vision coverage with 100% employer-paid premiums for employees and dependents on select plans
- HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement