AI Enablement Engineer
DRW is a Chicago-based diversified trading firm that uses technology, quantitative research, and risk management to provide liquidity across traditional and digital-asset markets.
About DRW
Founded by Don Wilson in 1992, DRW trades for its own account across global markets and operates strategies in cryptoassets, venture capital, real estate, carbon markets, and public-equity investments. Its crypto business, Cumberland, has provided institutional crypto-asset liquidity since 2014.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support developers and business users of enterprise AI tools. You will troubleshoot IDE integrations, chat interfaces, and access issues; advise teams on cost-effective model choices; review quota requests; share user feedback to improve tools; and lead workshops on responsible AI use.
Requirements
- Customer-facing communication
- Prompt engineering
- LLM capability knowledge
- Developer environment knowledge
- IDE knowledge
- CLI tool knowledge
- Internal firm culture knowledge
- Support channel knowledge
Responsibilities
- Own the support queue for enterprise generative AI tools
- Troubleshoot IDE integrations, chat interfaces, and access issues
- Consult with teams on shifting workloads to cost-effective models without reducing output quality
- Review quota-increase requests and guide users through spend visibility
- Identify tooling, prompt engineering, and model-routing weaknesses
- Share user pain points to inform the technical roadmap
- Promote responsible enterprise AI use through guidance, success stories, and workshops