Account Manager
Freatic is building the monetization layer for alpha, bridging the gap between individuals with untapped knowledge and actors who can take advantage of these opportunities. Their main product, Murmur, is a decentralized platform designed to facilitate the secure exchange of valuable, untapped information.
Funding
About Freatic
Freatic is a company focused on creating markets for untapped information by leveraging decentralization, game theory, and modern cryptography to overcome the inherent market failures of information goods. Their approach involves a systematic methodology, inspired by aerospace engineering, for designing sustainable, incentive-compliant decentralized mechanisms and using advanced encryption to enable trustless interactions. Freatic's primary product, Murmur, is a decentralized platform that enables alpha hunters to securely share valuable insights and earn rewards. The company has also developed other applications like Mix2Pump (an AI memecoin generator) and past projects such as words.fun, Capture The Alpha, and The Alpha Factory, which served as building blocks for Murmur.
Skills
About the Role
You will guide customers through onboarding, drive product adoption, and expand accounts through upselling and cross-selling. You will monitor customer health, run regular touchpoints and business reviews, and manage renewals and failed payments. You will document business and technical outcomes, coordinate internal resources, and collaborate with support and engineering to resolve customer issues.
Requirements
- 3+ years in a customer-facing role in post-sales (technical account management customer success or sales engineering)
- Interest and understanding of Web3 technologies
- Experience working with blockchain is a plus
- Track record of customer retention and growth through excellent service
- Strong communication and presentation skills including executive-level communication
- Proficiency with CRM tools such as HubSpot and spreadsheets (Excel)
- Ability to manage multiple projects simultaneously
- Excellent listening negotiation and relationship management skills
Responsibilities
- Lead onboarding for new customers
- Drive account expansion through upselling and cross-selling
- Monitor customer health and proactively improve adoption and satisfaction
- Conduct regular touchpoints and quarterly business reviews
- Build trusted relationships with customer stakeholders
- Document and communicate business and technical outcomes
- Collaborate with support and engineering to resolve issues
- Coordinate internal resources to ensure customer success
- Manage renewals and follow up on failed payments
- Research verify and manage subscription renewal data and pricing
- Work with marketing to develop testimonials referrals and case studies
Benefits
- Stock options
- Cutting-edge tech stack
- Flexible schedule
- Fully remote work