VIP Relationship Manager
KAST is a stablecoin platform that provides USD-denominated accounts, payment cards, and on/off-ramp channels, accepted at over 100 million merchants and ATMs globally. It enables users to create a virtual card in minutes and spend stablecoins like USDT, USDC, and USDe.
Investors
Projects
About KAST
KAST aims to simplify finances for global citizens by making it easy to save, send, and spend stablecoins anywhere in the world. Users can go from sign-up to spending in just 2-3 minutes without needing a bank account, with a variety of IDs accepted. The platform supports stablecoins like USDT, USDC & USDe, with more tokens planned. KAST cards are compatible with Apple Pay and Google Pay and are accepted by over 100 million merchants globally. The company emphasizes privacy and security, stating that all funds are fully reserved and held using leading Web3 technologies.
Skills
About the Role
You will build and maintain strong relationships with KAST's highest-value customers, serving as their primary point of contact and ensuring they receive exceptional, tailored service. You'll proactively engage clients to understand their needs, gather feedback, and coordinate exclusive events and experiences. You'll collaborate closely with Product, Operations, Compliance, and Support teams to resolve issues and enhance the customer experience, while tracking client sentiment and relationship health across your portfolio.
Requirements
- 3+ years of experience in VIP relationship management, customer success, account management, private banking, wealth management, or luxury hospitality
- Experience in fintech, crypto, payments, wealth management, or financial services
- Strong interpersonal and communication skills with the ability to build trust with high-value clients
- Experience managing a portfolio of premium customers or strategic accounts
- Highly organized with strong attention to detail and follow-through
- Comfortable operating in a fast-paced, customer-centric environment
- Ability to coordinate events and manage multiple stakeholders
Responsibilities
- Build and maintain trusted relationships with VIP customers and key accounts
- Serve as the primary point of contact for VIP inquiries, issues, and escalations
- Proactively engage clients to understand their needs, gather feedback, and improve retention
- Coordinate exclusive events, meetups, and experiences for VIP customers and partners
- Work closely with Product, Operations, Compliance, and Support teams to resolve client issues and improve the customer experience
- Identify opportunities to deepen customer engagement and increase product adoption
- Track client sentiment, key account metrics, and relationship health across the VIP portfolio