Trust and Safety Associate French and German
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will review escalated reports and appeals involving potential policy violations and conduct fair, thorough, evidence-based investigations. You will respond to user inquiries and complaints, support moderation teams, help resolve technical issues, refine policies with stakeholders, and research current events affecting content policy.
Requirements
- Bachelor's degree in a related field
- 1–2 years of experience in trust and safety or community management
- Experience in UGC moderation
- Native-level proficiency in French and German
- Experience using Zendesk or other helpdesk software, Airtable, SharePoint, and Microsoft Office
- Ability to understand and analyze complex cases
- Interest in content policy, compliance, or internet governance
- Experience working in a multicultural company
Responsibilities
- Review and investigate escalated reports and appeals of potential policy violations
- Conduct fair, thorough, evidence-based, unbiased, and timely investigations into reported content
- Support moderation teams in resolving reported issues
- Respond to user inquiries, complaints, feedback, and reports
- Work with other departments to track and resolve bugs and technical issues
- Develop and refine policies with internal and external stakeholders
- Keep up to date on current events and assist with policy research and analysis