Technical Support Engineer
Tatum is a blockchain development platform that provides unified APIs, RPC nodes, and developer tools for building Web3 applications across multiple protocols.
Maintainer signals as of 9/2/2026
Funding history
About Tatum
Tatum helps developers build blockchain applications faster through a unified development platform. With it, users can access RPC nodes across multiple networks, integrate blockchain data APIs, receive real-time notifications, and manage digital assets. Tatum reduces complexity by providing a single interface for multiple blockchain protocols.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own customer technical issues from first contact to resolution, use monitoring and support data to identify problems proactively, propose solutions, collaborate on incidents, automate recurring support work, and represent the customer perspective.
Requirements
- At least two years of experience in technical support, solution engineering, QA, or a similar technical role
- Understanding of APIs, HTTP, JSON, authentication, and system integrations
- Ability to analyze requests, responses, logs, and error messages to identify root causes
- Ability to translate customer needs into practical technical solutions
- Ownership and prioritization based on urgency and customer impact
- Comfort communicating with customers and technical teams
- Proactive approach to identifying and preventing customer issues
- Basic scripting or automation skills
- Fluent English communication
- Curiosity and willingness to learn blockchain technologies
- Nice to have: cloud infrastructure, Linux, Docker, or TypeScript
- Nice to have: blockchain technology or public blockchain network experience
- Nice to have: WebSockets, gRPC, or similar real-time communication technologies
Responsibilities
- Own customers' technical issues from first contact to resolution
- Use product usage data, monitoring, logs, and recurring support patterns to identify issues proactively
- Reach out to customers about potential issues or integration improvements
- Propose practical solutions and best practices
- Help prospects and customers get the most value from Tatum's products
- Collaborate with Engineering and Infrastructure on incidents
- Prevent recurring issues through automation, documentation, tooling, configuration changes, and product improvements
- Represent the customer perspective and contribute to product and customer experience improvements
- Participate in the on-call rotation for critical incidents
Hiring Process
Each hiring process may be different depending on the position. 1st Step: Quick introduction with HR - "We're interested in learning about you, and in return, you'll gain insights into Tatum, its culture and values, to see if it aligns with your preferences." 2nd Step: Meet your future team leader - "It's a chance to get to know" (content cuts off here).
