Technical Support Engineer
Adyen is a financial technology company providing a unified platform for payments, data, and financial products. It serves global enterprises, retailers, platforms, marketplaces, and other high-growth businesses.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support merchants in Japan and globally by troubleshooting API, integration, and payment issues, advising on implementation practices, collaborating with product and engineering teams, gathering feedback, and improving support processes and documentation.
Requirements
- Technical Support, Technical Solutions, Solutions Engineering, or similar customer-facing technical experience
- API, web technology, and software integration experience
- Log analysis and debugging experience
- Root cause analysis skills
- Scripting or programming experience
- SQL, JavaScript, Python, or Java
- Issue prioritization skills
- Experience collaborating with cross-functional teams
- Fluency in Japanese and English
- Payments, fintech, e-commerce, or SaaS experience preferred
Responsibilities
- Act as a primary technical contact for merchants
- Troubleshoot API, integration, and payment processing issues
- Advise merchants on implementation best practices
- Optimize merchant payment setups
- Build trusted merchant relationships
- Partner with Account Managers, Product, Engineering, Commercial, and Operations teams
- Gather merchant feedback
- Share knowledge across Technical Support teams
- Improve support processes, documentation, and best practices
- Own merchant issues through resolution