Technical Support Engineer
Adyen is a Dutch financial technology company providing global payment acceptance.
Maintainer signals as of 9/25/2026
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Support merchants in Japan and globally by troubleshooting API, integration, and payment issues, advising on implementation practices, collaborating with product and engineering teams, gathering feedback, and improving support processes and documentation.
Requirements
- Technical Support, Technical Solutions, Solutions Engineering, or similar customer-facing technical experience
- API, web technology, and software integration experience
- Log analysis and debugging experience
- Root cause analysis skills
- Scripting or programming experience
- SQL, JavaScript, Python, or Java
- Issue prioritization skills
- Experience collaborating with cross-functional teams
- Fluency in Japanese and English
- Payments, fintech, e-commerce, or SaaS experience preferred
Responsibilities
- Act as a primary technical contact for merchants
- Troubleshoot API, integration, and payment processing issues
- Advise merchants on implementation best practices
- Optimize merchant payment setups
- Build trusted merchant relationships
- Partner with Account Managers, Product, Engineering, Commercial, and Operations teams
- Gather merchant feedback
- Share knowledge across Technical Support teams
- Improve support processes, documentation, and best practices
- Own merchant issues through resolution
Hiring Process
Adyen aims to respond to applications within 5 business days. The interview process generally takes about 4 weeks, though timing may vary by role.
