Technical Account Manager
Skills
About the Role
You will manage a portfolio of customers and act as their primary stakeholder, helping them maximize the value of the product. You will translate complex product and technical problems into simple actionable solutions, advise customers on fraud and compliance best practices, build and communicate KPIs, collaborate with analytics and product teams to solve new fraud typologies, and own escalations and remediation plans under pressure.
Requirements
- 7+ years of experience in Account Management Customer Success Risk Management or Solutions Architecture within B2B SaaS
- Domain experience in fraud prevention AML KYC compliance or financial crime risk at a bank fintech payment processor or fraud/compliance SaaS vendor in UAE Singapore or Australia
- Regulatory literacy across at least one primary market framework (CBUAE DIFC ADGM MAS AUSTRAC AML CTF Act FATF)
- Strong analytical skills, comfortable reading ML model outputs and running SQL queries against transaction datasets
- Proficiency with business intelligence tools for fraud and compliance reporting
- Experience translating complex strategies into actionable processes including structured root cause analysis
- Proven ability to build relationships with CXOs Head of Compliance VP Engineering and operational analysts
- Strong presentation skills for virtual and in-person meetings with senior stakeholders
- Experience owning escalations and driving structured remediation plans
- Excellent project management skills across multiple stakeholders and time zones
Responsibilities
- Serve as the primary point of contact for customers
- Build deep product and technology knowledge and communicate it to customers
- Translate complex product and technology problems into simple actionable solutions
- Advise customers on fraud and compliance best practices
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and contribute to long-term planning
- Collaborate with risk analytics to proactively solve new fraud typologies and communicate findings to customers
Benefits
- Equity
- Early exercise for all options including pre-vested
- Remote work / Work from anywhere
- Flexible paid time off and year-end break
- Health insurance for employees and dependents
- Dental coverage
- Vision coverage
- 4% retirement plan matching (401k / RRSP where applicable)
- MacBook Pro provided
- One-time home office setup stipend
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual learning stipend