Technical Account Manager
Chainalysis is the blockchain data platform.
About Chainalysis
Chainalysis offers a blockchain data platform that utilizes sophisticated machine learning and proprietary architecture to handle extensive clustering heuristics, ingest data at scale, and ensure high data accuracy. The platform supports new blockchains and standard tokens automatically, providing comprehensive industry coverage. It simplifies tracing fund flows through complex transactions like bridges, mixers, and DEX swaps. The data provided by Chainalysis is court-admissible and has been instrumental in legal actions. The company provides global, 24/7 support with localized guidance and expertise in various threat typologies and advanced investigative techniques. Through its R&D initiative, Chainalysis Labs, the company continues to innovate and introduce new, unique features and capabilities in blockchain intelligence.
Skills
About the Role
As a Technical Account Manager you will serve as a trusted advisor to customers responsible for the successful integration adoption and ongoing technical health of leading cryptocurrency investigation and compliance solutions. You will sit within the Customer Success organization and partner closely with Customer Success Managers Solutions Architects Product and Engineering to ensure customers realize the full value of the platform across their lifecycle. You will lead technical onboarding design integrations and act as the primary technical point of contact for your accounts.
Requirements
- Experience in customer-facing technical roles such as Technical Account Manager, Professional Services Consultant, Solutions Architect, or Sales Engineer in a B2B software environment
- Hands-on experience implementing or supporting enterprise software in production environments (e.g., operating systems, virtualization, databases, networks, security tools)
- Strong proficiency with APIs, scripting, and data querying (e.g., writing scripts, regular expressions, SQL) to troubleshoot, integrate, and extend software solutions
- Demonstrated ability to translate between technical and business stakeholders
- Proven track record of building long-term, trust-based customer relationships and driving successful adoption of technical products
- Comfort working in a fast-paced, high-growth, and ambiguous environment
- Fluent language in English and Hebrew
Responsibilities
- Lead technical onboarding and post-sales implementation of solutions for assigned customers, from discovery through go-live and stabilization
- Design and configure integrations, APIs, data feeds, and workflows that align products with each customer's architecture, use cases, and compliance requirements
- Monitor product usage, SLAs, and key technical health metrics
- Proactively identify risks, drive issue resolution, and surface optimization opportunities
- Share best practices, enablement content, and technical guidance to help customers deepen adoption
- Act as the primary technical point of contact for accounts, coordinating with Product and Engineering teams on escalations, roadmap feedback, and customer-driven improvements
- Partner with Customer Success Managers and Account Executives to support renewals and expansions
- Travel occasionally to customer sites or regional events to support deployments, workshops, and executive briefings