Success Engineer
Ternoa is developing a fast, secure, and cost-efficient PayFi network. It is a natively cross-chain, TEE-enhanced zkEVM validium designed to onboard a large number of retail customers into the crypto space.
About Ternoa
Ternoa 2.0 is a natively cross-chain TEE-enhanced zkEVM validium designed to onboard billions of retail customers into crypto. It aims to be a fast, secure, and cost-efficient PayFi network. The network features fast finality with frequent validity proofs for near-instant transactions suitable for payments. Security is enhanced by TEE integrity proofs that provide real-time guarantees against tampering with off-chain components. For cost-efficiency, it posts data on Avail modular DA, which can result in up to 90% savings on gas fees compared to posting directly on Ethereum. It offers a fast network with zkEVM finality and frequent validity proofs for near-instant transactions, suitable for payments. Security is provided through TEE integrity proofs, which give real-time guarantees against tampering with off-chain components to secure user funds. It is also cost-efficient, posting data on Avail modular DA, which leads to up to 90% savings on gas fees compared to posting directly on ETH.
Skills
About the Role
You'll talk to our users to understand their goals and challenges, and help them design and optimize their Metabase implementation. You'll guide customers on how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed. You'll solve complex problems and troubleshoot customer issues, collaborate with technical communicators to create educational materials, and serve as the voice of the customer to product and engineering teams to help drive product development.
Requirements
- 3+ years of experience writing production code, administering systems, and/or managing databases
- Strong database and SQL skills
- Expert in at least two of: designing and developing web applications, managing infrastructure (Docker, AWS/GCP/etc), managing databases
Responsibilities
- Talk to users to understand their goals and challenges
- Help customers design and optimize their Metabase implementation
- Guide customers on getting data from various sources and transforming it into useful shapes
- Convert customer questions into executable queries
- Solve complex problems and troubleshoot customer issues
- Collaborate with technical communicators to create educational materials
- Serve as the voice of the customer to product and engineering teams
Benefits
- Fully remote, async team
- Flexible schedule
- Work from wherever you want