Tech-savvy Customer Experience Specialist
Cryptorefills helps users spend cryptocurrency for everyday needs by providing gift cards, mobile top-ups, and travel products purchasable with Bitcoin and other digital assets.
About CryptoRefills
Cryptorefills helps cryptocurrency users make everyday purchases by providing gift cards from major brands, mobile airtime, and travel products. With it, you can buy gift cards for retail brands, top up mobile credit across mobile operators, and book flights and hotels. Cryptorefills operates in over 150 countries and territories.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You support customers through email, chat, and social media while resolving inquiries, complaints, and technical issues. You collaborate with suppliers, identify platform improvements, create blockchain and NFT user guides, and analyze customer feedback with Kibana and Elasticsearch to produce actionable insights.
Requirements
- Crypto trading experience on multiple platforms is an asset
- Good written English communication skills
- Customer service software and CRM proficiency
- Customer service or customer care experience
- Ability to multitask, prioritize, and manage time
- Ability to troubleshoot technical issues related to crypto transactions and platforms
Responsibilities
- Engage with customers through email, chat, and social media
- Resolve customer inquiries, complaints, and issues
- Collaborate with suppliers to gather feedback and address concerns
- Facilitate communication between customers and suppliers
- Identify opportunities to improve the technology platform
- Develop and propose solutions to enhance user experience and streamline processes
- Create user guides, tutorials, and educational materials
- Analyze customer interactions and feedback using Kibana and Elasticsearch
- Create reports and generate actionable insights
Benefits
- Remote work