Team Manager
Figure uses blockchain technology to provide lending, trading, and investment solutions for consumer credit and digital assets.
Maintainer signals as of 9/25/2026
Funding history
Investors
About Figure
Figure operates a vertically integrated blockchain-based capital markets platform for consumer assets and digital assets. The platform enables home equity lending, crypto-backed loans, tokenized asset trading, and yield-generating products through the Provenance Blockchain. Figure serves consumers, institutional partners, and investors across the United States.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead up to 18 Customer Success Associates, oversee daily operations and performance, coach and train team members, and resolve escalated customer issues. You will monitor workflows and SLAs, maintain policy adherence and personnel records, and coordinate with Workforce Management, HR, and IT.
Requirements
- Hold an NMLS License and meet Qualified Individual licensing qualifications in required states
- Have 3–5 years of customer support leadership experience, preferably in contact centers or financial services
- Demonstrate experience managing performance metrics and improving team performance
- Demonstrate strong communication, interpersonal, coaching, accountability, and problem-solving skills
- Be proficient with workforce management tools, CRM systems, and data analysis platforms
- Be authorized to work in the United States
Responsibilities
- Lead and motivate Customer Success Associates while setting clear expectations and supporting professional growth
- Monitor productivity, efficiency, quality, and SLA performance; coach team members and conduct evaluations
- Provide product knowledge, best practices, and policy guidance for high-quality customer interactions
- Manage daily operations, workflows, escalations, and SLA delivery
- Ensure adherence to company policies and standards
- Manage performance records, PTO, and disciplinary actions in compliance with company policies
- Liaise with Workforce Management, HR, and IT to address employee concerns and maintain operational efficiency
Benefits
- 25% annual bonus target paid quarterly
- Company equity in the form of RSUs
- Health, vision, and dental insurance with 100% employer-paid premiums for employees and dependents on select plans
- HSA, FSA, dependent care, 401(k), and commuter benefits
- Employer-funded life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement