Support Specialist (Business)
Revolut lets users manage money, exchange currencies, pay, and invest from a single mobile app.
Funding history
Investors
Projects
About Revolut
Revolut helps individuals and businesses manage multi-currency accounts, send money, exchange currencies, pay online and in person, and access savings and trading from one app. Users can hold several currencies, set budgets, control cards, and access investment features including stocks and crypto. Revolut provides banking services in select markets.
Skills
Candidate Availability
About the Role
You will take ownership of issues business customers face, supporting them via in-app live chat, phone, and email so they feel secure using the features. You will collaborate with international teams to resolve issues. The role may include fully compensated night and weekend shifts.
Requirements
- Experience providing B2B or business customer support, preferably in banking or financial services
- Bachelor's degree (at least a provisional certificate)
- 18+ months of customer service experience
- Fluency in English (C1 or higher)
- Excellent written and verbal communication
- Ability to explain complex issues simply
- Great numeracy, analytical, and IT skills
- Impeccable attention to detail
- Independent problem-solving approach
Responsibilities
- Provide outstanding customer experience via in-app live chat, phone, and email
- Represent Revolut online at all times
- Collaborate with international teams to tackle customer issues
Benefits
- Financial benefits
- Flexibility to work from home, the office, or abroad
- Revolut Metal subscription with perks
- Year-round team events
- Compensated night and weekend shifts
