Specialist Legal Response Team
OKX is a leading global cryptocurrency exchange offering a wide range of trading services, including spot and derivatives trading, as well as Web3 solutions.
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About OKX
OKX is a global cryptocurrency exchange known for its trading services and financial products. The platform offers a wide range of features, including spot and derivatives trading, staking services, and a user-friendly interface suitable for both beginners and experienced traders.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will respond professionally to inquiries from legal authorities, legal representatives, and other relevant parties within required timeframes. You will coordinate with compliance, risk, and customer-service stakeholders, maintain product knowledge, manage external relationships, escalate unresolved issues, improve team operations, and support specific projects.
Requirements
- Degree in law, compliance, or a related field demonstrating critical thinking.
- Proficiency in English and at least one additional EU language, spoken and written.
- Experience in a legal-related role or customer service.
- Excellent communication and writing skills.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced environment with changing priorities.
- Ability to work rotational shifts.
Responsibilities
- Respond to inquiries from legal authorities and legal representatives worldwide.
- Coordinate with compliance, risk, and customer service stakeholders to resolve queries.
- Maintain product knowledge to communicate effectively with external stakeholders.
- Build relationships with company partners and external stakeholders.
- Escalate unresolved queries and issues according to agreed procedures.
- Support improvements to team operations.
- Manage or participate in specific projects.
Benefits
- Monthly team building.
- Employee engagement, recognition, and appreciation program.