Software Engineer Insights
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build systems that analyze and visualize agent-performance data, enable A/B testing, explore conversational data with AI-powered clustering, and proactively monitor agents for defects and emerging patterns.
Requirements
- Production product development
- Full-stack development
Responsibilities
- Build reporting and experimentation systems for agent performance
- Enable A/B testing for agent behavior
- Build AI-powered conversational data exploration and clustering
- Build proactive monitoring systems for agent defects and patterns
Benefits
- Unlimited paid time off
- Medical, dental, and vision benefits
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans