SOC Support Specialist
Skills
About the Role
You will act as an intermediary between partners or customers and the Security Operations Center. You will provide support through phone, email, and chat; respond to security concerns; explain SOC concepts and actions clearly; lead partner calls; troubleshoot product issues; and advocate for partner needs. You will also help develop knowledge-base articles and support resources.
Requirements
- Passion for cybersecurity and continuous learning
- Communication and interpersonal skills
- Ability to remain calm and empathetic during security incidents
- Ability to prioritize daily tasks
- MSP or Help Desk experience
- Microsoft 365/Entra experience
- Basic understanding of networking
- Basic understanding of SIEM tooling
Responsibilities
- Provide customer support via phone, email, and chat
- Address partner security concerns with timely, informative responses
- Explain complex SOC concepts and actions in digestible terms
- Lead partner calls and facilitate communication with the SOC
- Troubleshoot product issues and support product-related requests
- Collaborate with internal teams to ensure customer satisfaction
- Advocate for partner needs and provide feedback to internal teams
- Contribute to knowledge-base articles and support resources
Benefits
- Fully remote work
- Annual trip to the United States for Summer Summit and additional local Australian events
- New starter home office setup reimbursement of $800 AUD
- 12 weeks of paid parental leave for primary and secondary carers
- Monthly digital allowance for personal phone and internet costs of $185 AUD
- Monthly home office technology stipend of $40 AUD
- Subsidised private health insurance
- Stock options
- Access to the BetterUp coaching platform
