Senior Software Engineer, Enterprise Product
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design and build scalable systems that let customers create and optimize AI agents. You will turn complex engineering capabilities into intuitive self-service tools, build monitoring and analytics, and own features from architecture through deployment and iteration.
Requirements
- 4+ years building full-stack software products
- Proficiency in Python and/or TypeScript
- Experience translating complex technical capabilities into usable interfaces
- Ability to balance technical excellence with pragmatic shipping
Responsibilities
- Build self-service functionality for agent configuration, training, and deployment
- Create AI-powered tools for non-technical teams to manage workflows without code
- Design accessible configuration abstractions for diverse use cases
- Build monitoring and analytics that provide actionable insights
- Own features from technical architecture through deployment and iteration
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy