Senior Regulatory Compliance Manager
Skills
About the Role
You will act as a hands-on compliance expert who can work independently, take ownership, and translate regulatory requirements into practical business actions. You will advise internal teams on business initiatives and projects, keep the business aligned with EU and Cyprus regulations, maintain internal compliance documentation, and manage the complaint handling process from start to finish. You will collaborate closely with Legal, Risk, Operations, Product, Finance and Customer Support to embed compliance into everyday operations.
Requirements
- 2+ years of experience in a similar hands-on regulatory compliance role
- CySEC AML Certification and/or ICA Certificate in Compliance
- Experience within a regulated European EMI / PSP
- Experience with a licensed institution supervised by the Central Bank of Cyprus
- Strong understanding of EU and Cyprus regulatory frameworks applicable to EMIs and PSPs, including PSD2
- Good knowledge of AML/CFT, governance, risk management, DORA, operational resilience, outsourcing and third-party risk management
- Experience drafting policies, procedures and regulatory documentation
- Experience with complaint handling and regulatory monitoring
- Ability to work autonomously, prioritise tasks and drive deliverables with minimal supervision
- College degree or higher
- AI-native mindset and curiosity about using AI tools to improve compliance processes
- Fluent English and Greek; other EU languages would be a plus
Responsibilities
- Provide regulatory compliance advice to internal teams on business initiatives, products, processes and projects
- Monitor EU and Cyprus regulatory developments and assess their impact on the business
- Draft, review and maintain internal policies, procedures, controls and compliance documentation
- Lead the implementation of regulatory changes across relevant teams
- Manage the end-to-end complaint handling process, including logging, investigation, resolution and reporting
- Support regulatory reporting, audits, inspections and information requests
- Work closely with Legal, Risk, Operations, Product, Finance, Customer Support and other stakeholders
- Help embed compliance requirements into day-to-day business operations