Senior Forward Deployed Engineer AI Agent
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will develop, configure, deploy, and optimize AI agents. You will integrate agents with APIs, databases, CRMs, and other external systems; troubleshoot enterprise deployments; gather requirements; deliver demos and proofs of concept; coordinate implementation plans; and advise customers on architecture, security, scalability, and adoption.
Requirements
- 3+ years of full-time experience in software development, consulting, AI/ML engineering, system integration, or forward deployed engineering
- Python
- Golang
- AI/ML
- large language models
- prompt engineering
- AI agent frameworks
- function calling
- retrieval-augmented generation
- AWS
- GCP
- Azure
- DevOps
- CI/CD
- containerization
- monitoring
- API
- webhook
- data pipeline
- project management
- A/B testing
Responsibilities
- Develop, configure, deploy, and optimize AI agents
- Build integrations with APIs, databases, CRMs, and external systems
- Optimize AI agent performance and troubleshoot enterprise deployment issues
- Gather technical requirements and translate business needs into AI agent solutions
- Conduct demos and proofs of concept and refine solutions from feedback
- Define milestones and implementation plans and coordinate delivery
- Provide product and engineering feedback from deployment learnings
- Advise customers on AI agent architecture, security, scalability, and adoption
Benefits
- Equity