Senior Engineering Manager, Operations

Crusoe is an active AI-infrastructure company operating an AI cloud platform, managed AI services, and AI data-center infrastructure.

Series E10 current maintainers7 active leads5 lead step-downs
Denver, United States
About Crusoe, Inc.

Crusoe designs, builds, and operates energy-first AI infrastructure. Its offerings include Crusoe Cloud for GPU-based training, fine-tuning, inference, and managed services, alongside AI-optimized data centers and energy infrastructure.

View jobs by Crusoe, Inc.

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will build and lead the team responsible for production reliability of a global network spanning edge, backbone, data center fabric, and GPU cluster interconnects. You will own incident response, RCAs, SLIs/SLOs, and operational automation, and report to executive stakeholders.

Requirements

  • 10+ years in network engineering or operations
  • 4+ years managing engineers or managers in a 24x7 environment
  • Track record building and scaling operations teams
  • Expert knowledge of BGP, EVPN-VXLAN, IS-IS, OSPF, MPLS, QoS, TCP/IP
  • Familiarity with RDMA/RoCE lossless fabrics
  • Experience with Arista EOS and Juniper Junos
  • Working understanding of Python tooling and auto-remediation
  • Executive communication skills
  • Bachelor's degree in Computer Science, Electrical Engineering, or related field, or equivalent experience

Responsibilities

  • Build and lead the operations organization
  • Own production reliability and uptime for the global network
  • Set incident command structure, escalation paths, and on-call model
  • Own root cause analysis and remediation tracking
  • Drive operational automation and observability tooling
  • Define and track SLIs/SLOs
  • Run executive-level operational reporting and risk escalation
  • Maintain runbooks, playbooks, and SOPs
  • Coach engineers and develop future leaders
  • Partner with Deployment and Architecture leadership

Benefits

  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Health, dental & vision insurance
  • Employer HSA contributions
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits
  • Cell phone stipend
  • 401(k) with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance