Senior Cloud Support Engineer - Weekend Shift
Crusoe is an active AI-infrastructure company operating an AI cloud platform, managed AI services, and AI data-center infrastructure.
Projects
About Crusoe, Inc.
Crusoe designs, builds, and operates energy-first AI infrastructure. Its offerings include Crusoe Cloud for GPU-based training, fine-tuning, inference, and managed services, alongside AI-optimized data centers and energy infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Provide technical customer support through Zendesk, meet service-level agreements, maintain high customer satisfaction, participate in a 24/7 on-call rotation, lead incident triage and communication, troubleshoot virtual machines and hardware failures, manage alerts and maintenance testing, collaborate on root-cause investigations, and create training materials, documentation, and standard operating procedures.
Requirements
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
- Strong command-line interface skills in Linux environments
- Proficiency with Git
- 5+ years of customer support experience, ideally in cloud, storage, or networking environments
- Experience with Kubernetes, Slurm, Terraform, and Grafana
- Familiarity with AWS, Azure, or GCP
- Excellent communication and customer service skills
- Understanding of InfiniBand, RDMA, RoCE, and Software Defined Networking
Responsibilities
- Provide technical support through Zendesk
- Participate in a 24/7 on-call rotation
- Lead incident triage and response communication
- Diagnose and resolve virtual machine, hardware, and scaling issues
- Manage alert triage and maintenance preparation
- Conduct node delivery testing
- Collaborate with SRE, Networking, and Storage teams on root-cause analysis
- Follow ticketing and on-call handoff processes
- Develop onboarding materials, knowledge base documentation, and standard operating procedures
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Leave of absence programs
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Employer HSA contributions
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health and wellness support
- Commuter benefits
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance
- Emergency assistance
- Daily meals allowance