Robotics Field Service Technician - Future Openings
Formic provides full-service, robotics-as-a-service automation for U.S. manufacturers, including deployment, operation, monitoring, and maintenance of industrial robotic systems without upfront capital investment.
About Formic
Formic Technologies, Inc. is a Bolingbrook, Illinois-based industrial automation company founded in 2020. Its Full Service Automation offering deploys and operates robotic systems for manufacturing tasks such as palletizing, case packing, machine tending, pallet wrapping, and material movement. Its current platform combines Formic Core, an on-robot physical-AI execution layer, with Cortex, a fleet-level intelligence and operations layer.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Formic is seeking Robotics Field Service Technicians for future openings on its Fleet Operations team. The role performs preventive maintenance, corrective repairs, troubleshooting, documentation, and customer support for deployed robotic systems in manufacturing environments.
Requirements
- 2+ years of hands-on field service or maintenance experience with robotic or industrial automation systems.
- Troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
- Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
- Experience using CMMS platforms.
- Willingness to travel locally up to 80% and overnight up to 50%.
- Clear written and verbal communication skills.
- Commitment to safety and checklist-driven execution.
- Ability to follow detailed instructions and complete directed tasks with minimal oversight.
- Ability to work hands-on and in person at manufacturing facilities in an assigned region.
- Experience with major industrial robot brands, manufacturing systems, customer-facing field service, or Spanish proficiency is a bonus.
Responsibilities
- Execute preventive maintenance on robotic manufacturing cells.
- Perform directed corrective maintenance and repairs.
- Respond to on-site service calls and troubleshoot system issues.
- Provide technical support to customer operators and maintenance teams.
- Record service activity, asset updates, and parts requirements in CMMS systems.
- Monitor system performance and report anomalies to engineering.
- Document service work and follow-up actions.
- Flag recurring issues and support root-cause analysis and continuous improvement.
- Maintain professional relationships with plant managers and site personnel.
- Follow LOTO, safety, and industrial compliance requirements.
- Develop technical skills across robotics, controls, networking, and industrial systems.
Benefits
- Equity through a stock option program.
- Competitive and uncapped commission structure for eligible roles.
- Medical, dental, and vision insurance.
- Employer-paid additional insurance benefits and assistance programs.
- Up to 12 weeks of paid parental leave.
- Company-sponsored 401(k).
- Home office stipend for fully remote and hybrid employees.
- Monthly cell phone reimbursement.
- 15 days of paid time off plus company holidays.