Robotics Field Service Technician
Formic provides full-service, robotics-as-a-service automation for U.S. manufacturers, including deployment, operation, monitoring, and maintenance of industrial robotic systems without upfront capital investment.
About Formic
Formic Technologies, Inc. is a Bolingbrook, Illinois-based industrial automation company founded in 2020. Its Full Service Automation offering deploys and operates robotic systems for manufacturing tasks such as palletizing, case packing, machine tending, pallet wrapping, and material movement. Its current platform combines Formic Core, an on-robot physical-AI execution layer, with Cortex, a fleet-level intelligence and operations layer.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Formic is hiring a Robotics Field Service Technician for its Fleet Operations team. The role performs preventive and corrective maintenance, troubleshooting, documentation, and customer support for deployed robotic automation systems in live manufacturing environments.
Requirements
- 2+ years of hands-on field service or maintenance experience with robotic or industrial automation systems.
- Troubleshooting experience across electrical, mechanical, PLC, or robotic control systems.
- Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
- Experience using CMMS platforms.
- Ability to travel locally up to 80% and overnight up to 50%.
- Clear written and verbal communication skills.
- Commitment to safety and checklist-driven execution.
- Ability to follow detailed work instructions with minimal oversight.
- Experience with industrial robot brands, manufacturing systems, customer-facing field service, or Spanish proficiency is a plus.
Responsibilities
- Execute scheduled preventive maintenance on robotic manufacturing cells.
- Perform directed corrective maintenance and repairs.
- Respond to on-site service calls and escalate unresolved issues to engineering.
- Provide technical support to customer operators and maintenance teams.
- Log service activity, asset updates, and spare part requirements in CMMS systems.
- Monitor system performance and report anomalies to engineering.
- Document service work and follow-up actions.
- Flag recurring issues and failure patterns for investigation.
- Build relationships with plant managers and site personnel.
- Follow safety standards including LOTO and industrial compliance.
- Support root-cause analysis, audits, and continuous improvement initiatives.
- Develop technical skills across robotics, controls, networking, and industrial systems.
Benefits
- Stock option program.
- Competitive and uncapped commission structure for eligible roles.
- Medical, dental, and vision insurance.
- 99% employee premium coverage and 75% dependent coverage.
- Employer-paid FSA, DCFSA, life insurance, and disability insurance.
- Employee Assistance Program.
- Up to 12 weeks of paid parental leave.
- Company-sponsored 401(k).
- Monthly cell phone reimbursement.
- 15 days of paid time off plus company holidays.