Recoveries Investigation Analyst UK Europe
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage APP fraud recovery cases from initiation to resolution. You will investigate accounts and transactions, coordinate recovery requests with financial institutions, make evidence-based decisions, maintain case records, identify process improvements, and support financial crime investigations.
Requirements
- At least 1 year of experience in fraud investigations, APP fraud, recoveries, financial crime operations, disputes, chargebacks, or banking operations
- Understanding of APP fraud typologies and recovery processes
- Experience analysing transaction activity and complex cases
- Analysis and problem-solving
- Attention to detail
- Communication and stakeholder management
- Ability to work rotational shifts, weekends, and public holidays
- Experience in fintech, banking, fraud operations, recoveries, or financial investigations
Responsibilities
- Manage APP fraud recovery cases from initiation through resolution
- Investigate victim and perpetrator accounts
- Raise, track, and respond to recovery requests
- Review account activity, transaction data, and evidence
- Liaise with banks, payment service providers, and industry partners
- Complete recovery actions within regulatory and service-level requirements
- Identify recovery trends, control gaps, and process improvements
- Maintain accurate case records and investigation notes
- Support financial crime investigations
Benefits
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
